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Calling on Windows gurus for a little help

January 1, 2010

My father-in-law seems to have run into an issue with IE8 on his XP machine:

When it starts up, it gives him the message: memory could not be “written” and crashes. He was having trouble with ie7 crashes and so upgraded to ie8 a couple of days ago. I did a screen share and tried out various tips and tricks to sort him out, all to no avail:

  1. Full virus scan with up-to-date virus definitions, all clean.
  2. Malware scan, all clean.
  3. Tried disabling IE add-ons, no effect.
  4. Cleared out internet cache, browsing history, etc, no effect.
  5. Saw something about the DEP tool, went into Advanced Settings and unchecked the box about helping with mitigating memory issues, no effect.

Anybody with any ideas so he doesn’t think I know nothing about computers (which may be true but he doesn’t need to know that)? 🙂

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One comment

  1. Did you already offered him an installation of Ubuntu with Firefox? 🙂



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